IAM & Identity Management

Full IAM Overhaul: 35-Person Accounting Firm

How garrisonOne helped a multi-location medical group eliminate shared EHR credentials, unify identity across three sites, and pass a HIPAA access control audit: in 8 weeks.

3
Locations unified
100%
HIPAA audit passed
Zero
Shared EHR logins
8 wks
Full deployment
Client overview
Industry
Healthcare / Medical Practice
Staff
62 staff across 3 locations
Locations
Pacific Northwest, USA
Service
HIPAA IAM & EHR Access Control
Engagement
8-week phased rollout
The challenge

Three clinics, zero unified access controls: with a HIPAA audit approaching

A growing medical group with three clinic locations had never unified their identity infrastructure. Each location ran its own local accounts, staff shared EHR credentials for convenience, and there was no central visibility into who could access patient records: a direct HIPAA compliance exposure.

!
Shared EHR credentials
Clinical staff sharing logins: no individual accountability
!
No MFA enforced
Zero multi-factor auth on EHR, email, or remote access
!
3 disconnected AD environments
No central management across the three clinic sites
!
Former staff still active
Ex-employees and contractors retained full EHR access
!
HIPAA audit approaching
Access logs incomplete and controls undocumented
!
Over-privileged admin access
Admin staff had same EHR access level as physicians
What we did

A phased 8-week HIPAA IAM deployment

Scoped around the practice's clinical schedule: no system downtime, no disruption to patient care.

1
Weeks 1 to 2
Access Audit
Full inventory of all user accounts, EHR roles, shared credentials, and inactive accounts across all three locations.
2
Weeks 3 to 4
Directory Unification
Consolidated three AD environments into Microsoft Entra ID with role-based groups aligned to clinical job functions.
3
Weeks 5 to 6
MFA & SSO Rollout
Deployed MFA on EHR, email, and remote access. Configured SSO to reduce login friction for clinical staff.
4
Weeks 7 to 8
HIPAA Documentation
Produced access control policies, audit log procedures, and role documentation ready for HIPAA review.
Individual accounts for all 62 staff: shared credentials eliminated
EHR role-based access mapped to clinical vs. administrative functions
MFA enforced across EHR, email, and VPN at all three sites
17 inactive accounts deprovisioned before HIPAA audit
SSO configured: staff log in once for all approved clinical apps
Access control policy and audit log procedures handed to practice administrator
Outcomes

Results that went beyond the audit

The practice entered its HIPAA audit cycle with documented controls in place for the first time.

Passed
HIPAA access control audit
Access controls fully documented: no findings related to identity or access during the review.
Zero
Shared EHR logins remaining
Every clinician and admin has their own individually authenticated account.
17
Ghost accounts removed
Former staff and contractors fully deprovisioned: access exposure closed before the audit.
100%
MFA coverage on clinical systems
Multi-factor auth enforced across EHR, email, and remote access at all three sites.
1
Unified identity platform
Single Entra ID managing access for all 3 locations: one place to provision and deprovision.
1 login
SSO reduces login burden
Clinical staff authenticate once and access all approved systems: no password fatigue.

Need HIPAA-aligned access control for your practice?

We build IAM programs sized for healthcare organizations: from single-site practices to regional groups. Typically deployed in 6 to 10 weeks.

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